Disclaimer

All content, data, information, graphics, videos, and materials published on the Neo Genesis Hospital website, social media pages, or through consultation tools are provided for general informational purposes only.

• Health blogs
• Service descriptions
• Articles or educational posts
• FAQs or chatbot interactions
• Telehealth content

Important: This content is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider in person before acting on any information provided on or through our platforms.

While our platform may help you connect with a doctor, read health tips, or understand symptoms, simply viewing our website, using our chat support, or reading online resources does not create a doctor-patient relationship. Such a relationship is only formed:

• Upon in-person consultation at Neo Genesis Hospital
• During official teleconsultation under a registered doctor
• Through documented registration or OPD/IPD entry

Informal interactions (emails, social messages, etc.) should never be treated as clinical advice or treatment.

Our website and online services are not intended to handle or respond to medical emergencies. If you or someone around you is experiencing a serious health issue such as:

• Chest pain
• Breathing difficulty
• Loss of consciousness
• Severe bleeding
• Stroke symptoms
• Seizure or trauma

Please call emergency services immediately or visit the nearest emergency room.

Neo Genesis Hospital has a 24x7 Emergency Department, fully equipped with ICU beds, ventilators, trauma care, and a critical response team. However, these facilities are accessible only on-site.

Neo Genesis Hospital, its management, staff, web developers, consultants, and content providers shall not be held liable for:

• Any injury, loss, or damage caused by reliance on information provided on our website
• Errors or omissions in health content
• Delayed response to non-urgent queries made via the website or WhatsApp
• Interruptions or technical issues in our online services
• External medical opinions not issued directly by Neo Genesis staff
• Health outcomes arising from miscommunication or incomplete history provided by the patient

Our hospital takes every reasonable effort to ensure accuracy and reliability but makes no guarantee that all website content is completely up-to-date or relevant to your individual condition.

We strive to ensure that all health information, doctor profiles, treatment options, and facility details displayed online are current and correct. However, we do not warrant that:

• All medical details are accurate or exhaustive
• Doctor availability or specialization remains the same at all times
• Services listed are always operational 24x7
• Pricing and health packages are always fixed (they may vary per condition or availability)

Patients are encouraged to verify specific service details, pricing, or doctor appointments by contacting our reception desk or patient care helpline.

Our website may contain links to third-party sites, labs, pharmacies, or government health portals for your convenience. Neo Genesis Hospital:

• Does not endorse or take responsibility for the accuracy of third-party content.
• Has no control over the privacy or data protection practices of such websites.
• Is not responsible for any harm, data breach, or financial transaction resulting from interaction with third-party vendors.

Users are advised to review the privacy policies and disclaimers of those websites before engaging with them.

Neo Genesis Hospital provides teleconsultation and WhatsApp communication for patient support, booking, and basic assistance. However:

• These platforms should not be used for diagnosis, critical cases, or emergencies.
• Images or reports sent via WhatsApp are not considered official unless reviewed in consultation.
• WhatsApp is not encrypted for medical confidentiality and is used for support only, not for storing health records.
• Recording of teleconsultations without permission is strictly prohibited.

We recommend in-person visits for any health matter that requires clinical examination or testing.

Any testimonials or patient success stories shared on our website or social media channels represent individual experiences, and outcomes may vary from patient to patient.

• Are based on voluntary feedback
• Are not promotional guarantees
• Should not replace clinical discussions with your treating doctor

Neo Genesis Hospital does not offer medical results or recovery assurances and makes no claims about guaranteed outcomes for treatments.

Neo Genesis Hospital uses various online tools and software to manage appointments, records, and feedback. However:

• We do not guarantee uninterrupted service on our platforms due to technical issues or maintenance.
• We are not responsible for failed bookings, delayed confirmations, or email/SMS failures due to third-party service outages.

In case of technical glitches, we request users to call our hospital directly for quick resolution.

When using Neo Genesis Hospital's services — either online or offline — you agree:

• To provide accurate, complete, and up-to-date medical and personal information
• To use our website and systems ethically and legally
• Not to impersonate another individual or provide false documents
• Not to misuse or extract any content or health material for unauthorized commercial use
• Not to spread misinformation, upload malware, or attempt to breach our systems

Violation of these terms may lead to denial of services or legal action as per Indian law.

Neo Genesis Hospital reserves the right to modify or update this Disclaimer at any time, without prior notice.

• Legal or regulatory updates
• Service expansions or technological changes
• Website upgrades or platform migrations

All updated versions will be published on this page with the latest effective date. Continued usage of our platforms after updates constitutes your acceptance of the new terms.

This Disclaimer shall be governed by and construed in accordance with the laws of India. Any disputes arising from the use of this website or hospital services shall fall under the jurisdiction of the competent courts in India.

For any questions, clarifications, or concerns regarding this Disclaimer or any service-related issue, please reach out to us directly:

📍 C-362, Ground Floor, Block C, Vikaspuri, New Delhi, Delhi, 110018

📞 011-4506-5037

📧 thedoctorsnesst@gmail.com

🌐 www.neogenisishospital.com

Neo Genesis Hospital is committed to providing transparent, ethical, and high-quality healthcare services. While we maintain the highest standards of medical care and patient support, we urge all users to understand that medical outcomes depend on multiple factors, and no guarantees can be made for results. We encourage every patient to seek personalized medical attention and use our online tools as supportive resources, not as standalone treatment options.