Privacy Policy

1. About NeoGenesis Hospital

NeoGenesis Hospital is a 50-bedded multi-speciality hospital, offering advanced diagnostic, emergency, surgical, and therapeutic services. With facilities including ICU, NICU, ventilators, X-ray, operation theatres, in-house pathology, and a panel of 15+ qualified doctors, we serve hundreds of patients across general, semi-private, private, and deluxe rooms. Our patient-first philosophy guides us in not only providing exceptional medical care but also in ensuring data protection, confidentiality, and secure handling of every individual's health records.

2. Applicability of This Policy

This Privacy Policy applies to:

• Patients and guardians visiting our hospital
• Individuals using our website or mobile platforms
• Users engaging with us through forms, chats, WhatsApp, telehealth, or other online tools
• Any person whose data is shared with or processed by NeoGenesis Hospital for healthcare or administrative purposes

If you do not agree with any term mentioned in this Privacy Policy, you are advised not to use our services or share any personal data with us.

3. Types of Information We Collect

We may collect the following categories of personal, sensitive, and medical information from our patients, website visitors, and service users:

• a. Personally Identifiable Information (PII): Full name, date of birth, gender, marital status, postal address, mobile number, email ID, Government IDs (Aadhaar, PAN, Passport)
• b. Medical & Health Information: Medical history, treatment records, diagnostic reports, prescriptions, recovery status
• c. Payment and Insurance Information: Mode of payment, insurance provider details, claim documents
• d. Technical & Online Identifiers: IP address, browser/device data,Website pages visited, time spent, and behavior,Cookies and session tokens

4. How We Collect Information

NeoGenesis Hospital collects information through:

• Patient registration forms (online or physical)
• Consultations and follow-ups
• Admissions and discharge summaries
• Diagnostic and lab investigations
• Online appointment booking, chats, calls, emails
• Insurance claims and billing interactions
• Website browsing and analytics tools (cookies, logs)

We ensure all data is collected with consent and in compliance with ethical medical practices.

5. Why We Collect Your Information

We collect and process your data to ensure smooth, personalized, and compliant healthcare delivery. Purposes include:

• Diagnosis & Treatment: Enable doctors to provide effective treatment based on clinical history
• Appointment Management: Schedule consultations, investigations, or surgeries.
• Medical Record Keeping: Maintain continuity of care and enable long-term treatment tracking.
• Billing & Insurance: Process payments, issue invoices, and coordinate with TPAs.
• Emergency Response: Share records (with consent) with ICU/emergency units
• Compliance & Reporting: Meet medical laws, audit requirements, and legal obligations.
• Research & Training: Use anonymized data for internal medical learning (non-commercial).

6. Use of Cookies & Tracking Technologies

NeoGenesis Hospital uses cookies on its website to:

• Understand user navigation patterns
• Improve website experience and UI/UX
• Offer location-specific content
• Track appointment behavior or online forms

Note: You can disable cookies via browser settings. However, this may affect full functionality of our online tools.

7. Who Has Access to Your Data?

Access to your data is granted only on a need-to-know basis, depending on the service being availed:

• Doctors & Specialists: To study your medical background and offer expert care.
• Nurses & Paramedical Staff: For direct care, monitoring, and vitals management.
• Lab Technicians & Radiologists: To process diagnostic requests.
• Billing/Insurance Teams: For processing transactions, claims, and pre-authorizations.
• IIT & Admin Teams: To manage internal records securely.

Each staff member or vendor accessing your data signs a confidentiality and ethics agreement.

8. Data Security Measures

We have implemented digital and physical safeguards to ensure complete data safety:

• End-to-end encryption of digital medical records
• Secure login access control for internal systems
• Surveillance & access logs in data-sensitive zones
• Firewall-protected servers and encrypted communication
• ACLS/BLS-trained teams for medical data compliance
• Regular audits & vulnerability assessments

9. Data Sharing & Disclosure

NeoGenesis Hospital does not sell, trade, or monetize any personal or health data. Data may be shared with:

• Medical Experts: Within the hospital or on referral basis
• TPA/Insurance Providers: For claims and pre-authorizations
• Government Health Agencies: As required under Indian law
• Emergency Services: In critical care situations requiring external coordination

All such data sharing is governed by strict NDAs and ethical codes.

10. Data Retention Period

We retain your personal and medical records:

• For as long as required by Indian medical law (usually up to 7 years post-treatment)
• Until patient opts for deletion, subject to compliance eligibility
• Until legal or administrative purposes are complete

Once the retention period is over, we securely archive or dispose of your data.

11. Your Legal Rights

As a patient or data subject, you are entitled to the following rights:

• Right to Access: You can request a digital or physical copy of your medical records.
• Right to Correction: Inaccuracies in your records can be corrected upon request. n
• Right to Withdraw Consent: You may withdraw non-mandatory consents at any time.
• Right to Restrict Processing
• Right to Restrict Processing: You can ask us to limit use of your information for specific purposes.